While travelling

1. Start your journey – check in

Open Rejsekort as an app, and the nearest station or stop will automatically be displayed. You need to be near a station or stop to check in. If you are not, an error message will appear explaining the issue.

You must check in before boarding a means of transport to ensure your ticket is valid.

Check in by swiping to the right.

2. Travel and show your ticket

Enjoy your trip without worries. When the inspector comes by, simply tap 'Show ticket' so your QR code can be scanned. The inspector may require you to show ID.

When changing means of transport, you don't need to do anything in the app. Wait until the end of your journey to check out.

3. End your journey – check out

When you have finished your journey and left the means of transport, check out by swiping to the left. The app will take care of the rest.

Do you sometimes forget to check out? You can get help by enabling Smart check-out.

4. After your journey

Rejsekort as an app calculates your price and settles your trips once a day.

If you are entitled to discounts, they will automatically be added to your daily invoice. Payment is made once a day via MobilePay for the trips you have taken during the day.

With Rejsekort as an app, you can purchase tickets for public transport throughout Denmark.

Additionally, you can use the app in selected locations in Sweden (Malmö C Station, Hyllie Station and Triangeln Station) as well as on a single bus route in Northern Germany (Bus line 110 Sønderborg-Flensburg).

The app cannot be used on Bornholm with BAT.

You must check in before boarding the means of transport. If you check in after your journey has started, you risk receiving a penalty.

You do not need to check in again if you change means of transport during your journey.

You must check out when your journey is completely finished and you have reached your destination.

If you forget to check out once, Rejsekort as an app will automatically check you out during the night.

If it happens often that you forget to check out, we recommend that you activate notifications and enable the 'Smart check-out' function.

Note! The Check Udvej app can only be used for Rejsekort as a card.

If the price for your journey is incorrect due to a forgotten check-out, you should contact Rejsekort Customer Service as soon as possible. You can do this by calling Rejsekort Customer Service on tel. +45 70 11 33 33. Press 3 for Rejsekort, then press 2 for Rejsekort as an app.

You can also write to us via the contact form, which you can find in the app under your travel history. Click on the incorrectly calculated journey and find the contact form at the bottom of the page.

If you have enabled Smart check-out, Rejsekort as an app can remind you if you forget to check out. Smart check-out sends a notification to your phone within 10-30 minutes, allowing you to choose whether to end or continue your journey. If you forget to manually end your journey, Smart check-out will automatically check you out. Smart check-out must be enabled before you check in.

How do I enable Smart check-out?

1. Activate Smart check-out in Rejsekort as an app. Go to Menu > Settings > Travel and enable Smart check-out. You can also tap the small icon just above Check In.
2. Check in by swiping to the right in the app.
3. As soon as the app detects that you are no longer using public transport, it will send you a notification.
4. If you want to continue your journey, you can click 'Continue journey' within 5 minutes of receiving the notification on your phone.
5. If you do not take any action within 5 minutes of receiving the notification on your phone, the app will end your journey for you via Smart check-out.

When is Smart check-out triggered?

Smart check-out is triggered when the app identifies that you are no longer travelling by public transport. This starts an automatic check-out process, which you can manually interrupt if you are still travelling.

Does Smart check-out affect the ticket price?

Smart check-out does not affect your ticket price. After each trip, the system behind the Rejsekort app evaluates the route travelled and calculates your price.

No, with Rejsekort as an app, it is only possible to check yourself in. In the future, it will be possible to check in fellow travellers as well.

No, once you have checked out, your journey is completed, and you will be billed for the completed journey. If you check in again, you will be billed for a new journey. Your journeys are not combined as they are with Rejsekort as a card.

During the inspection of your ticket in Rejsekort as an app, the inspector must be able to see your name, age, and birthdate. The inspector may ask for ID. Read more in our  privacy policy.

Go to privacy policy→