My account and data
Location data
To correctly register your journey with the Rejsekort app, you need to enable the app’s location services.
When do we collect your location data?
When you travel with the Rejsekort app, we collect your location data while the app is active and between check-in and check-out.
The app only has access to data necessary to provide you with a valid ticket for bus, train, metro, or light rail—even if, on an iPhone, you need to select 'Always Allow' for location sharing.
Your app must be active on your phone, or you must be checked in for us to collect data. The Rejsekort app only collects data when it is searching for a station or bus stop, while you are actively traveling, and until you check out yourself or use Smart Check-Out.
We do this because our Rejsekort Customer Center needs the data to assist you if, for example, you have detected an error in your journey.
Location data collected from the time you leave the last mode of transport until check-out is kept active in our system for 2 months, after which it is permanently deleted.
This means that your data will no longer exist in our systems after 2 months.
We use your location solely to:
- Map the journeys you complete
- Document your journey
- Calculate the correct fare for the journey
- Remind you to check out
- Automatically check you out (Smart Check-Out function in the app)
- Ensure that you remain checked in and have a valid ticket if the app or your phone unexpectedly shuts down
Why do you need to share your location ‘Always’ on an iPhone?
If you have an iPhone, you must set location sharing to 'Always Allow.' Apple's operating system is designed so that we need access to travelers' locations 'always' in order for Apple to allow us to ensure that:
- The ticket remains valid, even if the app is closed—either by the customer or because the phone updates or shuts down.
- We also use your location to remind you to check out if we see that you are no longer traveling but are still checked in on the app.
We strive to provide the best possible experience when you travel with the Rejsekort app on public transport. You can read more about our data processing in our privacy policy.
Language selection
Rejsekort as an app supports both Danish and English. The language of Rejsekort as an app is determined by the language setting of your phone.
So, if you want to switch the language from English to Danish or vice versa, you need to change the language in your phone's settings, not in the app.
Deactivate
You can deactivate your account in the Rejsekort app under Settings. To do this, open the Rejsekort app, go to Settings, scroll to the bottom, and select: Deactivate account. You will then need to confirm that you want to deactivate by typing DEACTIVATE.
We store your travel data for 36 months from the registration of the information. After this period, your travel data will be anonymised and can no longer be linked to you. You can read why we do this in our Privacy Policy here:
As a public transport passenger, you have the right to file a complaint up to 36 months after your journey.
To process any potential complaints, we retain your travel data for 36 months from the date of registration, and during this period, your account will be deactivated rather than deleted.
You can read more about this in our Privacy Policy:
