From card to app
From card to app
No, you cannot link your physical Rejsekort to the Rejsekort app. They are two different systems.
Your Commuter Card and your e-wallet from your physical Rejsekort cannot be transferred to the Rejsekort app.
Yes, there are a few differences to keep in mind when travelling with Rejsekort as an app:
1) You need to check in via the app on your phone before boarding the means of transport and check out via the app when you reach your destination. This is especially important to remember on buses, where the change is most significant.
2) You do not need to check in again when switching between different means of transport on the same journey.
3) You should check out only when your journey is completely finished. If you forget to check out, we will do it for you at night, or you can choose to add 'Smart check-out' in your settings.
4) You do not need to top up your Rejsekort as an app – all journeys completed during the day with Rejsekort as an app are calculated and paid once a day via MobilePay.
No. The funds from your Rejsekort as a card cannot be transferred to Rejsekort as an app because, in this version of the app, you pay for your journeys once a day via MobilePay. In later versions, it will also be possible to pay via credit card.
You can still use your Rejsekort as a card for public transport until the balance is depleted. After that, you can switch to using Rejsekort as an app exclusively.
If you wish to have the remaining balance from your Rejsekort as a card refunded, you have the following options:
- If you have a Rejsekort Personal, you can block it via Self-service or by calling +45 70 11 33 33 and have the remaining balance refunded. Please note that your Rejsekort as a card will be closed once the balance is refunded.
- If you have a Rejsekort Anonymous, you can have the remaining balance refunded by calling the Rejsekort Customer Service at +45 70 11 33 33 and requesting a form.
- If you prefer personal service, you can also have the remaining balance refunded at sales points. You can find the nearest sales point on rejsekort.dk.
Due to extraordinary demand, you may experience longer refund processing times than usual. We are working to complete all payments as quickly as possible and in the order they are received.
Rejsekort as a card
Yes, you can still use your Rejsekort as a card.
Please note that you can only see your journeys on your Rejsekort as card when you log in to Self Service. Similarly, in the app, you will only be able to see the journeys that you have taken with Rejsekort as an app.
Please be aware that any discount levels earned on one will not be registered on the other. You can transfer your earned discount levels from your Rejsekort as a card to Rejsekort as an app. Read more about this option in the app under the "Discounts" menu and then "Volume Discount".
Note that you can only transfer your volume discount once. If you continue to use Rejsekort as a card after the transfer, any further earned volume discount will not be transferred to the app.
Yes, we recommend that you keep your Rejsekort as a card until all the features you need as a traveler are added to the app. With your Rejsekort as a card, you can still, for example, bring a companion, your dog, and your bicycle. These features will be available later in Rejsekort as an app.
Since the two Rejsekort types are not integrated regarding payment, we also recommend that you stop any automatic top-ups on your Rejsekort as a card and reduce its balance as much as possible.
When you wish to close your Rejsekort as a card and only use Rejsekort as an app, go to Self-Service and select the relevant Rejsekort. In the field, click on the red X to block the card. Once blocked, the card cannot be reopened.
After blocking/closing your Rejsekort as a card, your balance will be calculated, and any remaining amount will be transferred to your Nemkonto within approximately 14 working days. Please note that due to extraordinary busyness, there may be longer processing times for refunds. We are working to complete all refunds as quickly as possible after receiving the request.
You can also contact the Rejsekort Customer Center at phone number 70 11 33 33 for assistance with blocking the card. If you have an Anonymous Rejsekort, you need to call the above number and request a form. You can find more information about closing an Anonymous Rejsekort here:
Payout of balance of Rejsekort Anonymous →
You can read more about our rules for closing a physical Rejsekort in our Rejsekort card regulations:
No. With Rejsekort as an app, you can find all features and information in the app.
Self Service only provides access to features and information related to Rejsekort as a card.
You can still use Rejsekort as a card as usual. The current Rejsekort as a card and the blue check-in points will remain until we have launched solutions that can replace the system.
Rejsekort as an app is one of the most requested products from our customers. At the same time, the current Rejsekort system has reached the end of its technological lifespan and will need to be phased out over time. The blue check-in points require a lot of maintenance, and many customers find it inconvenient and annoying to remember to check in and out with Rejsekort as a card, especially when changing between different means of transport.
We know that there are customers who, for various reasons, do not want to or are unable to use the app, which is why we are developing an alternative solution. This solution will involve a card and a type of equipment like the current Rejsekortsystem. We will give notice well in advance before any changes to Rejsekort as a card are made.
