Yes, you earn a volume discount in (almost) the same way as with Rejsekort as a card.

The volume discount is calculated at the end of the month in the app, whereas it is calculated individually for each Rejsekort as a card. The volume discount is calculated each month based on the highest discount level you have achieved in the previous three months.

Which discount level do I start on?

You start at level 0 when you begin using the app. Your discount level will be adjusted during the first calculation of the volume discount.

Transferring earned volume discount to Rejsekort as an app

The earned volume discount on Rejsekort as a card is not automatically transferred to Rejsekort as an app. If you have earned a volume discount on Rejsekort as a card and want to transfer it to the app, you can do as follows:

1. After your first trip in zones eligible for earning a loyalty discount, you will receive a notification with a link to directly transfer the earned discount. Here, you enter your 16-digit Rejsekort number and click Send. The volume discount will then be transferred to the app, and you can use the earned discount on your trips. At the same time, your discount level will be adjusted to the correct level.
2. You can also select Discounts/Volume Discount in the menu of the app. Click on the circle with a plus sign in the top right corner. Here, you enter your 16-digit Rejsekort number and click Send. The volume discount will then be transferred to the app, and you can use the earned discount on your trips. At the same time, your discount level will be adjusted to the correct level.

Please note that you can only transfer your volume discount once. If you continue to use Rejsekort as a card after the transfer, no further earned volume discount will be transferred to the app.

If you notice an error in the journey you have made, you should inform Rejsekort Customer Service as soon as possible.

You can contact Rejsekort Customer Service by calling tel. +45 70 11 33 33. Press 3 for Rejsekort, and then press 2 for Rejsekort as an app. You can also write to us in the app via the contact form under 'Your journey' in the travel history.

If it turns out that you are entitled to a refund, the money will be transferred via MobilePay. You will receive an email with an attached invoice indicating the amount refunded. Additionally, you will receive an email with an invoice for the journeys you have made on that day.

The journey and the amount will be corrected in the app under your travel history.

In Rejsekort as a app, it is only possible to pay with MobilePay. At a later stage, it will be possible to pay with a credit card.

Once a day, you pay the total price for all the day's journeys. You can see all your journeys with their prices in your travel history.

As soon as the journey is completed, the price of the journey is registered on an invoice, which is sent to you once a day via email. Note that the payment may occur the day after the trip has taken place.

If the payment cannot be completed, the account will be suspended, and it will not be possible to check in until the payment has gone through.

If the payment has not gone through via MobilePay, it may be necessary to reactivate MobilePay in Rejsekort as an app.

The discount for travelling outside rush hours will be calculated based on the scheduled departure time of the means of transport instead of your check-in time. If there are delays, it may affect whether you receive the discount.

If you believe that the discount should have applied to your trip, you can contact Rejsekort Customer Service by calling tel. 70 11 33 33. Press 3 for Rejsekort, and then 2 for Rejsekort as an app. You can also write to us in the app via the contact form under 'Your journey' in the travel history.

In Rejsekort as an app, it is only possible to pay with MobilePay. Payment with other payment methods (e.g. credit cards) will become available later.

Please make sure you have the latest version of both Rejsekort as an app and Mobilepay installed.

If you still experiencing the issue, please uninstall your Mobilepay app and install it again. You should then be able to add Mobilepay as a payment option in Rejsekort as an app.

During the inspection of your ticket in Rejsekort as an app, the inspector must be able to see your name, age, and birthdate. The inspector may ask for ID. Read more in our  privacy policy.

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If you have unpaid journeys in Rejsekort as an app, your account is suspended, which means you cannot check in and start a journey with the app. As soon as you have paid for your journeys, you can use the app again. It may be necessary to reconnect your payment method, MobilePay, to Rejsekort as an app.

If you discover an error in the app, you should notify Rejsekort Customer Service as soon as possible. You can do so by phone: +45 70 11 33 33. Press 3 for Rejsekort, and then 2 for Rejsekort as an app. You can also write to us in the app via the contact form under 'Your journey' in the travel history.

Yes, in general the prices you get on the card and via the app are the same.

However, there may be situations where the price differs between the two types of Rejsekort. The reason is that with Rejsekort as a card you pay from the check-in time, while with Rejsekort as an app you pay from the scheduled departure time.

If you believe you should have received a discount on your journey, you can contact Rejsekort Customer Service by calling tel. +45 70 11 33 33. Press 3 for Rejsekort, and then 2 for Rejsekort as an app. You can also write to us in the app via the contact form under 'Your journey' in the travel history.

Please note that Rejsekort as an app does not yet provide discounts for travellers who need to be assessed for a discount. This will become available in later versions of the app.

No. The funds from your Rejsekort as a card cannot be transferred to Rejsekort as an app because, in this version of the app, you pay for your journeys once a day via MobilePay. In later versions, it will also be possible to pay via credit card.

You can still use your Rejsekort as a card for public transport until the balance is depleted. After that, you can switch to using Rejsekort as an app exclusively.

If you wish to have the remaining balance from your Rejsekort as a card refunded, you have the following options:

• If you have a Rejsekort Personal, you can block it via Self-service or by calling +45 70 11 33 33 and have the remaining balance refunded. Please note that your Rejsekort as a card will be closed once the balance is refunded.
• If you have a Rejsekort Anonymous, you can have the remaining balance refunded by calling the Rejsekort Customer Service at +45 70 11 33 33 and requesting a form.
• If you prefer personal service, you can also have the remaining balance refunded at sales points. You can find the nearest sales point on rejsekort.dk.

Due to extraordinary demand, you may experience longer refund processing times than usual. We are working to complete all payments as quickly as possible and in the order they are received.