1. Start your journey – check in

Open Rejsekort as an app, and the nearest station or stop will automatically be displayed. You need to be near a station or stop to check in. If you are not, an error message will appear explaining the issue.

You must check in before boarding a means of transport to ensure your ticket is valid.

Check in by swiping to the right.

2. Travel and show your ticket

Enjoy your trip without worries. When the inspector comes by, simply tap 'Show ticket' so your QR code can be scanned. The inspector may require you to show ID.

When changing means of transport, you don't need to do anything in the app. Wait until the end of your journey to check out.

3. End your journey – check out

When you have finished your journey and left the means of transport, check out by swiping to the left. The app will take care of the rest.

Do you sometimes forget to check out? You can get help by enabling Smart check-out.

4. After your journey

Rejsekort as an app calculates your price and settles your trips once a day.

If you are entitled to discounts, they will automatically be added to your daily invoice. Payment is made once a day via MobilePay for the trips you have taken during the day.

If you cannot check in and start a journey with Rejsekort as an app, you can try one of these five options:

1. Wait for 10-15 seconds: Allow Rejsekort as an app to find the nearest station. It might take a moment.

2. Check your location: Make sure your location on Maps or Google Maps is correct. Rejsekort as an app needs to know your location to start your trip.

3. Check that you have an internet connection: Make sure you have internet access via Safari or Chrome. Rejsekort as an app needs internet access to function properly.

4. Close and reopen Rejsekort as an app: If you still have issues, close Rejsekort as an app. You can do this by pressing the home button and swiping Rejsekort as an app up. Then open the app again and try to start your trip.

5. Check your phone's compatibility: Make sure your phone meets the requirements for using Rejsekort as an app.

You can read more about the requirements for your phone under the question 'What are the requirements for my phone if I want to use Rejsekort as an app?' on the 'Account' page.

Go to the Account →

Two typical problems in Rejsekort as an app:

1. Network issues:

• Turn off Wi-Fi as some public Wi-Fi networks do not provide internet access unless you log in (e.g. free Wi-Fi at the train station or on the bus)
• Make sure Rejsekort as an app can use your mobile data
• Generally, it is a good idea to try switching between Wi-Fi and mobile data

2. Location issues:

• Make sure your phone's location services are enabled
• On iPhone, check if the phone's time is set to update automatically
• If you are using an Android phone, follow the specific instructions to resolve location issues

If you have enabled Smart check-out, Rejsekort as an app can remind you if you forget to check out. Smart check-out sends a notification to your phone within 10-30 minutes, allowing you to choose whether to end or continue your journey. If you forget to manually end your journey, Smart check-out will automatically check you out. Smart check-out must be enabled before you check in.

How do I enable Smart check-out?

1. Activate Smart check-out in Rejsekort as an app. Go to Menu > Settings > Travel and enable Smart check-out. You can also tap the small icon just above Check In.
2. Check in by swiping to the right in the app.
3. As soon as the app detects that you are no longer using public transport, it will send you a notification.
4. If you want to continue your journey, you can click 'Continue journey' within 5 minutes of receiving the notification on your phone.
5. If you do not take any action within 5 minutes of receiving the notification on your phone, the app will end your journey for you via Smart check-out.

When is Smart check-out triggered?

Smart check-out is triggered when the app identifies that you are no longer travelling by public transport. This starts an automatic check-out process, which you can manually interrupt if you are still travelling.

Does Smart check-out affect the ticket price?

Smart check-out does not affect your ticket price. After each trip, the system behind the Rejsekort app evaluates the route travelled and calculates your price.

With Rejsekort as an app, you can purchase tickets for public transport throughout Denmark.

Additionally, you can use the app in selected locations in Sweden (Malmö C Station, Hyllie Station and Triangeln Station) as well as on a single bus route in Northern Germany (Bus line 110 Sønderborg-Flensburg).

The app cannot be used on Bornholm with BAT.

You must check in before boarding the means of transport. If you check in after your journey has started, you risk receiving a penalty.

You do not need to check in again if you change means of transport during your journey.

You must check out when your journey is completely finished and you have reached your destination.

Battery usage:

Rejsekort as an app requires access to your location data during a trip. The app does this to calculate the correct price for your journey.

The battery usage for Rejsekort as an app has been measured on various phone models and operating systems. On average, Rejsekort as an app uses about 5% the phone's battery per hour. The battery drains faster if other apps/functions are open simultaneously with Rejsekort as an app.

Remember that you are responsible for having a functioning phone with enough battery life throughout your journey. If your phone runs out of power, your ticket is NO LONGER valid.

Data usage:

During a trip, Rejsekort as an app sends and receives approximately 1 MB of data per hour.

No, with Rejsekort as an app, it is only possible to check yourself in. In the future, it will be possible to check in fellow travellers as well.

No, once you have checked out, your journey is completed, and you will be billed for the completed journey. If you check in again, you will be billed for a new journey. Your journeys are not combined as they are with Rejsekort as a card.

If your phone shuts down, the app creates a backup of your journey. You simply need to reopen the app as soon as your phone starts up again. Your journey will still be active in the app.

If the mobile connection is interrupted during the journey due to technical issues, or if the app stops functioning (e.g. if the battery runs out of power or there is a system crash), you will automatically be checked out after 15 minutes, and your journey will no longer be active. If the issue is resolved within 15 minutes (e.g. by restarting the phone), the journey will remain active.

To accurately register your journey using Rejsekort as an app, you need to enable the app's location and localisation services.

When do we use your location?

• We register location data when Rejsekort as an app is visible on your screen or when you are checked in via the app
• If you open the app without checking in, and the app is running in the background, i.e. behind another app, we do not have access to your location data
• When you are checked in via the app, we use your location data only to map your journey by matching the GPS coordinates of your phone with the stations or stops you pass and schedules from Rejseplanen
• We stop registering your location information once you have checked out and the system has calculated your route and price

We use your location only to:

• Map your journey
• Document your journey
• Calculate the correct price for the journey
• Remind you to check out
• Automatically check you out (Smart check-out feature in the app)
• Ensure that you remain checked in and have a valid ticket if the app or your phone unexpectedly shuts down

Why do I need to set location sharing to 'Always Allow' on my iPhone?

If you have an iPhone, you need to set location sharing to 'Always allow'. Apple's operating system is configured in such a way that travellers need to select 'Always Allow' to allow us to ensure that:

• The ticket remains valid even if the app is closed by you or shuts down due to updates etc.
• We also use your location to remind you to check out if we see that you are no longer travelling but are still checked in via the app.

We strive to deliver the best possible user experience when you travel by public transport using Rejsekort as an app. You can read more about our data processing in our Privacy Policy.

Go to our Privacy Policy →

If you forget to check out once, Rejsekort as an app will automatically check you out during the night.

If it happens often that you forget to check out, we recommend that you activate notifications and enable the 'Smart check-out' function.

Note! The Check Udvej app can only be used for Rejsekort as a card.

If the price for your journey is incorrect due to a forgotten check-out, you should contact Rejsekort Customer Service as soon as possible. You can do this by calling Rejsekort Customer Service on tel. +45 70 11 33 33. Press 3 for Rejsekort, then press 2 for Rejsekort as an app.

You can also write to us via the contact form, which you can find in the app under your travel history. Click on the incorrectly calculated journey and find the contact form at the bottom of the page.

You can get assistance from Rejsekort Customer Service. You can contact Rejsekort Customer Service in several ways:

If you need help, you can call Rejsekort Customer Service at +45 70 11 33 33. Press 3 for Rejsekort and then 2 for Rejsekort as an app.

You can also contact us via the contact form in the app. There is a contact form under each trip in the travel history and another contact form under 'Contact' in the main menu.

It is also possible to use the contact form on the website.

When you write to us, you will immediately receive a receipt for your inquiry by email. We strive to send you a reply within two working days.

On our website, you can also find guides, video tutorials and answers to frequently asked questions.

Yes, you can still use your Rejsekort as a card.

Please note that you can only see your journeys on your Rejsekort as card when you log in to Self Service. Similarly, in the app, you will only be able to see the journeys that you have taken with Rejsekort as an app.

Please be aware that any discount levels earned on one will not be registered on the other. You can transfer your earned discount levels from your Rejsekort as a card to Rejsekort as an app. Read more about this option in the app under the "Discounts" menu and then "Volume Discount".

Note that you can only transfer your volume discount once. If you continue to use Rejsekort as a card after the transfer, any further earned volume discount will not be transferred to the app.

Yes, there are a few differences to keep in mind when travelling with Rejsekort as an app:

1) You need to check in via the app on your phone before boarding the means of transport and check out via the app when you reach your destination. This is especially important to remember on buses, where the change is most significant.

2) You do not need to check in again when switching between different means of transport on the same journey.

3) You should check out only when your journey is completely finished. If you forget to check out, we will do it for you at night, or you can choose to add 'Smart check-out' in your settings.

4) You do not need to top up your Rejsekort as an app – all journeys completed during the day with Rejsekort as an app are calculated and paid once a day via MobilePay.

You can still use Rejsekort as a card as usual. The current Rejsekort as a card and the blue check-in points will remain until we have launched solutions that can replace the system.

Rejsekort as an app is one of the most requested products from our customers. At the same time, the current Rejsekort system has reached the end of its technological lifespan and will need to be phased out over time. The blue check-in points require a lot of maintenance, and many customers find it inconvenient and annoying to remember to check in and out with Rejsekort as a card, especially when changing between different means of transport.

We know that there are customers who, for various reasons, do not want to or are unable to use the app, which is why we are developing an alternative solution. This solution will involve a card and a type of equipment like the current Rejsekortsystem. We will give notice well in advance before any changes to Rejsekort as a card are made.

The current Rejsekort system is reaching the end of its technological lifespan and will eventually need to be phased out. Using credit cards or the phone's NFC chip for check-in would require significant further development of the system. We have therefore assessed that the benefits for you as a customer do not justify the financial investment and time required to implement such an upgrade.

Solutions like those in London, for example, require physical equipment where the traveller checks in with their credit card.

Our task is to cover all of Denmark across bus, train, metro and Letbane, which we have so far managed with the existing Rejsekort.

There are no other nationwide solutions across all means of transport based solely on credit cards.