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Who can use Rejsekort as an app?

With the Rejsekort app, you can travel as customer type 'Adult'.

To be customer type 'Adult', you must be at least 18 years old and have MobilePay.

In case of inspection, it is required that you can provide proof of your age.

During 2024, we will also offer these customer types:

Young Person (18-25 years old)
Pensioner (over 67 years old)

In 2025, the following customer types will be able to travel with the Rejsekort app:

Child
Business
Disabled Person

In 2025, these functionalities will become available:

Accompanying travellers and Pets/Bicycles

I have had my profile deleted and would like to become a customer again. How do I do that?

If you have deactivated your profile in Rejsekort as an app, you can reactivate your account within the first 36 months by using the same email address and phone number you used when you first created your account. This way, you will regain access to your data.

According to our Privacy Policy, we store your travel data for 36 months from the registration of the information. You can read our Privacy Policy here:

I use Rejsekort Anonymous – can I also do this in the app?

To use Rejsekort as an app, you must be registered with your personal information. Therefore, it is not possible to travel anonymously with Rejsekort as an app.

So, for now, keep your Rejsekort Anonymous.

There will be a longer transition period where it will still be possible to use Rejsekort as a card. Later, a new solution with physical equipment and cards will become available for those who either do not want to or are unable to use Rejsekort as an app. We will give notice well in advance before any changes to Rejsekort as a card are made.

Requirements for telephone

What are the requirements for my phone if I want to use Rejsekort as an app?

Operating system requirements:

iPhone: You need an iPhone with iOS 15 (or newer).
Android: You need a smartphone with Android 8.0 (or newer).

SIM card: You need a functioning SIM card that allows mobile data (the Rejsekort app uses approximately 1 MB per hour).

Battery: Your phone must have enough battery for the entire journey. The app does not use more power than other apps, but there should be enough battery to last until you reach your destination and to show your ticket in case of inspection.

Payment: You must have a valid payment method linked to the app. Currently, only MobilePay is supported, but later, the option to pay with credit cards will be added.

Permissions: You need to grant the app the necessary permissions, including sharing location data. This is required for us to be able to calculate the price of your journey in the most accurate way. You can read more about our Terms for Rejsekort as an app.

Go to Terms and conditions for Rejsekort as an app →

I don’t have a smartphone. How should I travel?

You can still use Rejsekort as a card, just as you always have done. We understand that some customers, for various reasons, do not wish to or cannot use Rejsekort as an app. Therefore, we are developing an alternative solution.

Rejsekort as a card will not be phased out until an alternative is in place for those who cannot or do not wish to use the app. We will give notice well in advance before any changes to Rejsekort as a card are made.

In 2025, it will be possible to purchase single tickets and zone tickets on a physical card (as is the case today) or on your payment card. It will be possible to buy and store multiple tickets on the card with a top-up option. The ticket must be activated at a physical stand to be valid.

The new options are:

1. A card where travellers can choose automatic or manual top-up of tickets via a webshop or a sales outlet

2. An anonymous card that can be topped up with tickets at a sales outlet

3. A payment card that can be used to buy zone tickets for short trips. The zone ticket is stored on the payment card

For all three options, tickets must be bought in advance – for example, for a predetermined number of zones or for a predetermined route such as Vejle-Aarhus. The physical card can contain multiple different products at the same time, such as 10 trips in 2 zones, 10 trips between Vejle and Aarhus and 10 trips in 4 zones. Finally, the card can also contain a Commuter Card, which will be linked to a specific traveller.

What permissions does the app need to function?

Location:

Rejsekort as an app requires access to your location data to correctly register your journey. We track your location when you open Rejsekort as an app, while travelling and until shortly after you check out. This ensures that we calculate the price of your journey accurately and that you are checked out at the end of your journey. You can read more about sharing location data under the question 'Why do I need to share my location?' in the FAQ Help on your journey.

If you have an iPhone, set it to 'Always Allow'. When creating your profile in Rejsekort as an app, your iPhone will first suggest 'Allow While Using the App'. Immediately after, you can select 'Always Allow'.

If you have an Android phone, you need to select 'Allow only while using the app' under Location settings.

If you turn off location data during your journey, your ticket will no longer be valid, which may result in a penalty.

Motion:

Set to 'Enabled' for the full user experience. If you allow the app access to your phone's motion sensors, the app can remind you to check out when you no longer travel.

If you have an iPhone, you need to allow the use of your Motion & Fitness activity.

If you have an Android phone, you need to allow Physical activity.

By using motion data, the app can determine if you are moving, walking or leaving a means of transport and can distinguish between different means of transport. With motion data enabled, the app can more accurately calculate the correct journey and price.

Motion data is also a prerequisite for using the 'Smart check-out' feature, which helps you if you occasionally forget to check out.

Notifications:

Set to 'Enabled' for the full user experience. With notifications, the app can send you reminders to check out and provide a price summary of your journey.

Background App Refresh:

Set to 'Enabled' so Rejsekort as an app can continue to track your location if your phone restarts.

Mobile Data:

Set to 'Enabled' so your mobile phone can communicate with Rejsekort as an app during the journey to ensure you have a valid ticket.

Wi-Fi and Bluetooth:

We recommend enabling these to improve the accuracy of your location data.

How much battery and data does Rejsekort as an app use?

Battery usage:

Rejsekort as an app requires access to your location data during a trip. The app does this to calculate the correct price for your journey.

The battery usage for Rejsekort as an app has been measured on various phone models and operating systems. On average, Rejsekort as an app uses about 5% the phone's battery per hour. The battery drains faster if other apps/functions are open simultaneously with Rejsekort as an app.

Remember that you are responsible for having a functioning phone with enough battery life throughout your journey. If your phone runs out of power, your ticket is NO LONGER valid.

Data usage:

During a trip, Rejsekort as an app sends and receives approximately 1 MB of data per hour.